Training Program Title

Best Practices for Participant-Centric Payments in Clinical Trials


Forte MarketingFollow

CTSA Hub Administered


Contact Information

Training Program Description

Over the years, the clinical research industry has shifted from paying stipends and reimbursements to study participants via mailed paper checks, petty cash and prepaid gift cards to more modern, participant-centric options using more efficient automated systems. The move towards automated payment systems helps increase patient satisfaction, with the ability to be compensated immediately after a visit, and clinical staff satisfaction with easy to use processes that streamline workflows to allow staff to spend less time on payments and more time on patient care.

Our expert speaker discusses at a high-level how automated systems can fit into your research organization’s operational processes, enabling you to increase patient satisfaction while improving operational efficiency.

Competency Keywords

Clinical research, Clinical trial, Best practice

Other Keywords


Digital Commons Disciplines

Medicine and Health Sciences



Cost to Access


Competency Domains

Clinical Trials Operations; Study and Site Management; Leadership and Professionalism

Learning Objectives

  1. Gain an understanding of who your subjects are, what motivates them as well as what their costs can include to participate in a clinical trial
  2. Dive into frustrations of study coordinators and financial staff in using current manual, time consuming and outdated payment processes
  3. Walk-away with stipend and reimbursement payment best practices and how utilizing these industry best practices can positively impact not only patient satisfaction but site performance as well. You’ll learn how one cancer center conducted an analysis that proved quantifiable results when switching to an automated reimbursement process.

Delivery Method


Target Learners

Principal Investigators; Clinical Research Professionals (other than PI); Undergraduate, graduate or professional degree students; Community Partners

Learning Level



On demand

Associated Assessment